Diagnostics on a higher level with Looking Glass
System-specific error analysis for faster
downtime resolution
About Diagnostics Unlimited and Looking Glass
Looking Glass will change the way CT system repairs are accomplished
Our goal is to cut a full day off of diagnosing Toshiba/Canon CT troubleshooting and repair. Looking Glass scans through thousands of lines of error logs and displays errors, descriptions, possible resolutions, and part numbers to consider. See how it works below.
Welcome to Diagnostics Unlimited and Looking Glass
We install a Remote Connection Module (RCM) on each system
Our RCMs run our proprietary software, which pulls log files from individual CT systems and saves them twice daily. The RCM also allows remote connectivity to each CT to aid in troubleshooting and immediate log pulls when needed. The RCM has a direct connection to the GTS and RTM for real-time event logging and an XC connection for advanced troubleshooting.
Server based offsite interpretation of log files
Looking Glass offsite servers contact each RCM and transfer log files back for interpretation. After the log files are collected they are compared to files from previous pulls. If log files are found to have differences a full scan is done to identify any error codes that may be present. These log files contain hundreds of pages that list many different data sets, and Looking Glass scans these in just seconds.
Communication
After error codes are collected from the log files our servers scan our extensive databases of error descriptions, possible resolutions, part numbers, and flow charts. It pairs these errors with the needed information to assist in problem resolution by your engineers.
The Goal
The goal of Looking Glass is simple, to cut a full day off of error resolution and system downtime. This will save your company time, resources, and money. Looking Glass will provide a pro-active look inside each CT to identify problems as a byproduct of daily log collection. Since error descriptions and parts can be identified at the time of the error, you can have parts waiting on the engineer and potentially get the system running on the same day as the initial site visit.
What if Looking Glass provides a description of an error that requires advanced phone or onsite supp
Diagnostics Unlimited has a team of OEM and in-house trained Toshiba specific engineers. Our lead engineer and co-owner is trained at the highest level from Toshiba/Canon service and has many years of experience repairing Toshiba CTs. We provide level 1 support as part of your subscription, but when the need arises our level 2 support can be engaged at discounted rates. If needed one of our team can come on site at current market rates to support your engineer or resolve the problem ourselves. Make no mistake, our training and experience are second to none in the Toshiba CT field.